Welcome to Pawly. We are committed to providing a smooth and reliable shopping experience. Please review the shipping details below regarding order processing, delivery timelines, and international shipping guidelines.
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation notification once your order has been dispatched. We make every effort to process your order promptly so your pet products arrive as quickly as possible.
Domestic Shipping (USA & Europe)
We offer free shipping for all orders within the United States and Europe.
United States Shipping: Estimated delivery time is typically within 7 days from the date of shipment.
Europe Shipping: Estimated delivery time is typically within 15 days from the date of shipment.
International Shipping
Pawly proudly serves customers worldwide. For regions outside the United States and Europe, shipping rates and delivery times may vary depending on your location. All international orders are handled with care and efficiency to ensure your items arrive safely and on time.
Customs and Duties
International orders may be subject to import duties, taxes, or VAT imposed by the destination country. These fees are the responsibility of the customer and are assessed once the shipment reaches your country. We recommend checking with your local customs office for details before placing your order.
Order Tracking
Once your order has shipped, you will receive an email notification with your tracking number. Please allow up to 48 hours for tracking details to become active. If you have any concerns about your order status, please contact us at info@pawlylife.com.
Shipping to P.O. Boxes
We will make every reasonable effort to accommodate delivery to P.O. Boxes; however, some carriers may have restrictions. If you require delivery to a P.O. Box or have specific shipping requests, please contact our customer service team for assistance.
Store and Company Information
Store: Pawly
Company: LACERTA CROSS BORDER INC.
Email: info@pawlylife.com
Phone: +1 2053361293
Address: 3 E EVERGREEN RD SUITE 101 #328, NEW CITY, NY 10956, United States