Welcome to the Pawly Help Center. We are here to assist you with your shopping experience and ensure you receive the support you need before, during, and after your purchase. Below you will find answers to frequently asked questions and information on how to get in touch with us.
About Pawly
Pawly provides a range of pet-care products, including fur removal tools, feeding and watering accessories, pet grooming tools, and electric grooming devices. Our goal is to offer practical and effective solutions that help you care for your pets with confidence and ease.
Frequently Asked Questions
1. How long does order processing take?
Orders are usually processed within 1 to 3 business days. You will receive a confirmation email once your order is shipped.
2. How can I track my order?
After your order has been dispatched, you will receive a tracking link via email. Please allow up to 48 hours for tracking details to update.
3. What are your shipping timelines?
Delivery times vary by location. Orders within the United States typically arrive within 7 business days, while orders shipped to Europe may take up to 15 business days. International orders outside these regions may require additional time.
4. Can I change my shipping address after placing an order?
If you entered the wrong address or need to make changes, contact us immediately. Once an order has shipped, modifications may no longer be possible.
5. What is your return policy?
We accept returns within 30 days of receiving your order, provided products are unused, in original condition, and include all tags and packaging. Certain items, such as personal care products and sale items, may not be eligible for return. Please refer to our Return & Refund Policy for full details.
6. Do you ship internationally?
Yes. We ship worldwide. Shipping rates and delivery times depend on the destination country and may be subject to customs duties or taxes.
7. What should I do if my item arrives damaged or I receive the wrong product?
Contact us immediately with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.
Need More Help?
If you have questions that are not addressed here, please contact our support team. We are happy to help with order inquiries, product questions, or general assistance.
Email: info@pawlylife.com
Phone: +1 2053361293
Our team aims to respond to all inquiries promptly and provide you with the information you need.
Company Information
Store: Pawly
Company: LACERTA CROSS BORDER INC.
Address: 3 E EVERGREEN RD SUITE 101 #328, NEW CITY, NY 10956, United States
Additional Resources
For more information about our store policies and services, please review the following pages available on our website:
- Shipping Information
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Store Policy
These pages contain detailed explanations about our procedures, policies, and operational guidelines.
Thank you for choosing Pawly. We are committed to providing quality products and reliable service for you and your pets.